Frequently Asked Questions
Your guide to premium air solutions and home appliances
What is the standard delivery timeline for Orient Electric products?
Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location and the size of the appliance.
How can I register my product for warranty?
You can register your product by visiting our official website's warranty section and uploading your invoice, or by calling our customer care helpline.
What is your return policy for home appliances?
We offer a 7-day return policy for products that are received in damaged condition or have manufacturing defects. The item must be unused and in its original packaging.
Does Orient Electric provide installation services for fans and geysers?
Yes, professional installation services are available for select product categories like storage water heaters and premium ceiling fans. You can book a service request through our portal.
Are spare parts available for purchase separately?
Genuine Orient Electric spare parts can be purchased through our authorized service centers to ensure the longevity and safety of your appliances.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer No-Cost EMI options on selected high-value appliances.