Returns & Exchanges

At Orient Electric, we stand behind the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to your order history to select the specific appliance or fixture you wish to return.

• 2.
  Secure Packaging

  Place the item in its original box with all manuals, accessories, and protective foam to ensure it remains undamaged during transit.

• 3.
  Schedule Pickup

  Choose a convenient time slot for our logistics partner to collect the package from your doorstep at no additional cost.

• 4.
  Inspection & Refund

  Once our technicians verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.